Hardware options for getting started with Table Management & Tock Dashboard

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Tock’s Table Management is fast, easy to setup, and can be used anywhere you have an internet connection. Table Management works on tablets and desktop computers. Whether front of house, back of house, or at your actual house, you (and anyone you allow) can access Table Management from anywhere where you’ve got a web browser.

The optimal setup is a combination of the best hardware with a reliable internet connection to ensure the seating your guests goes smoothly.

Recommended Setup

Ensure you have a strong internet connection
Use either an ethernet connection or ensure that you have a strong wifi connection near your host stand. Placing a router or access point as close to the host stand as possible will help with reliability and speed. Tock recommends a minimum of 10 Mbps network connection for the host stand and an additional 5 Mbps per additional device used in the restaurant.

Have a cellular plan as a backup
Tock is resilient when internet connectivity issues arise. Table Management falls back to an offline mode which remembers every action that takes place during service when your internet goes down. Even with our offline mode, be prepared for that rare occasion when your internet goes down! We suggest paying for a basic, minimal cellular data plan for one of your existing mobile or tablet devices.

Use our recommended devices for service

Tock works on any device with an updated browser- we really like Google Chrome and highly recommend that you manage both your reservation calendar and table management through this browser.

While you can run Tock on any up-to-date browser, you can also use a dedicated app for iPads. Please note that the Tock Dashboard App (available in the Apple App Store) can only be found, downloaded, and used by iPads on this list.

If you are buying iPads to use with Tock, we suggest using models released in the last year so that you know they will be compatible for as long as possible. The models listed are all WiFi models, but if you buy a cellular model of the same generation as one listed under “Compatible”, then it will work fine.

Recommended :

  • iPad Pro 11” (Released November 2018) [Model A1980]

  • iPad Pro 12.9” (Released November 2018) [Model A1876]

Compatible :

  • iPad Air 3rd Gen (Released March 2019) [Model A2152]

  • iPad 6th Generation (Released March 2018) [Model A1893]

  • iPad Pro 12.9" (Released June 2017) [Model A1670]

What to avoid?
Avoid phones, or any smaller device, and older generation iPads or tablets. The speed, memory, and reliability of newer devices is significantly better than those purchased over 3 years ago. We ask that system software be at least using iOS 12, if not completely up-to-date - check the Apple website here for the most up-to-date version of iOS software. Some manufacturers have stopped releasing software updates for obsolete hardware. Without these software updates, the Tock Dashboard App and the browser app will not run.

Chit Printers

If you are interested or intending to use dedicated chit printers please review your options HERE.
You will still be able to print chits to a standard office printer on regular 8.5 x 11 paper if you do not choose the dedicated Chit printer option.

Contact Tock’s hospitality team anytime you have questions or issues. All you need to do is click on that Support button in the top right hand corner of your dashboard and we’ll come a running!

tags:screen-control-panel-settings-printers
tags:screen-app-service


Preparing for the move to Tock
Getting Started for Administrators
What is Tock's Table Management feature all about?
Troubleshooting Tock
Prepping for your Go Live w/ Import meeting - let's get ready for the transition to Tock!