Tock’s Table Management is fast, easy to setup, and can be used anywhere you have an internet connection. Table Management works on tablets and desktop computers. Whether front of house, back of house, or at your actual house, you (and anyone you allow) can access Table Management from anywhere where you’ve got a web browser.
The optimal setup is a combination of the best hardware with a reliable internet connection to ensure the seating your guests goes smoothly.
Ensure you have a strong internet connection
Use either an ethernet connection or ensure that you have a strong wifi connection near your host stand. Placing a router or access point as close to the host stand as possible will help with reliability and speed. Tock recommends a minimum of 10 Mbps network connection for the host stand and an additional 5 Mbps per additional device used in the restaurant.
Have a cellular plan as a backup
Tock is resilient when internet connectivity issues arise. Table Management falls back to an offline mode which remembers every action that takes place during service when your internet goes down. Even with our offline mode, be prepared for that rare occasion when your internet goes down! We suggest paying for a basic, minimal cellular data plan for one of your existing mobile or tablet devices.
Use our recommended devices for service
Tock works on any device with an updated browser- we really like Google Chrome and highly recommend that you manage both your reservation calendar and table management through this browser.
Our recommended hardware for host stand is Chromebooks using Star Micronics Webprint thermal printers. These devices give you twice the performance with half the cost of iPad Pros.
With touchpad + touchscreen for host stands
- Google Pixelbook Intel Core i5, 8GB RAM, 128GB SSD
- ASUS Chromebook Pixelbook Flip C434 Intel Core m3, 4GB RAM, 64GB SSD
Without touchpad for host stands
- ASUS Chromebook C425 Clamshell Laptop Intel Core m3, 4GB RAM, 64GB SSD
Additional portable device
- Galaxy Tab S6 10.5” Useful for carrying around
- StarMicronics TSP654II - WEBPRNT This is a LAN based model that will require a physical Ethernet cable to connect this printer
- IOGEAR Ethernet/WIFI dongle Use this for connectivity if there is no LAN port near the printer.
You will still be able to print chits to a standard office printer on regular 8.5 x 11 paper if you do not choose the dedicated Chit printer option.
IOGEAR Ethernet/WIFI dongle Use this for connectivity if there is no LAN port near the printer.
Alternately we suggest using the latest generation iPad Pros, which has a wider range of printer support
With touch screen
- iPad Pro 11” (Released November 2018) [Model A1980]
- iPad Pro 12.9” (Released November 2018) [Model A1876]
Chit Printers - only compatible with iPads
- StarMicronics TSP100 - LAN LAN will require a physical Ethernet cable to connect this printer
- StarMicronics TSP100III - WLAN - The WLAN version supports adding a WiFi network
- StarMicronics TSP100III - Bluetooth The Bluetooth version will connect to your iPad via Bluetooth. Bluetooth MUST be turned on before attempting to connect
- Epson TM-T88V LAN - LAN will require a physical Ethernet cable to connect this printer.
- Epson TM-M30 - Bluetooth The Bluetooth version will connect to your iPad via Bluetooth. Bluetooth MUST be turned on before attempting to connect.
What to avoid?
Avoid phones, or any smaller device, and older generation iPads or tablets. The speed, memory, and reliability of newer devices is significantly better than those purchased over 3 years ago. We ask that system software be at least using iOS 12, if not completely up-to-date - check the Apple website here for the most up-to-date version of iOS software. Some manufacturers have stopped releasing software updates for obsolete hardware. Without these software updates, the Tock Dashboard App and the browser app will not run.
Contact Tock’s hospitality team anytime you have questions or issues. All you need to do is click on that Support button in the top right hand corner of your dashboard and we’ll come a running!