You’ve had them for a whole day now – maybe more if you were an early adopter.
- Have you tried using them yet?
- Do you have any questions?
- What do you think?
We’re always grateful to have your feedback. If you think we can do something better, let us know. If you’re getting confused by the new layout, below is a collection of resources you might find helpful as you explore the new feature.
- How do I create a new experience?
- How do I create a new supplement?
- How do I create and apply a template?
- What does archive mean?
In addition to that, here are a few more helpful tidbits to remember…
###You can change the name of your original supplement group
Now that you can add as many as 3 supplement groups, each one needs its own title. If you were using the supplements feature previously, then the title of your original supplement group will have the same default messaging Tock used previously.
Description: Offered options for your experience
- Supplement A
- Supplement B
- Supplement C
If you want to change that so it more aptly describes your offerings, you can do that here. Select the experience, then edit the supplement group.
###Supplements cannot be moved between groups
Supplements can be shuffled within a group to change their order; however, they cannot be dragged to another group or moved to another experience. To do that, you’ll need to add the offering as a new supplement, then delete the old one.
If you have any questions about this new supplements group feature, please let us know. We’re here to help: email@example.com
#“Help!” means HALP!
Tock has lots of helpful resources, but the display of our in-product resources displayed in ways that were inconsistent. In the bookings dashboard our “Help” button meant help yourself, and inside the service app it meant HALP ME PLEASE! We want Tock to function as one seamless product so we decided to move toward a solution with more continuity. Now there are places to help yourself and get in touch ASAP throughout the whole product.
###THE SKY IS FALLING
If your problem is urgent, press the “Help!” button on the top, right-hand corner. When the modal appears, let us know how to contact you and check the box that says “This is URGENT – contact me ASAP”. As you’re describing the problem, try to address the following bullet points in your message:
- What were you trying to do?
- What happened when your attempt failed? (Screenshots are helpful)
- What were the actions that preceded the failure? (To fix the problem we need to know how to reproduce the error on our end)
###Not so urgent
If your problem is not urgent, you can leave the box unchecked and send us a message anyway. We’d be happy to follow up with you in a timely manner, but we’ll refrain from sounding the alarm and sliding down the fire poles to our computers at the office.
###I got this
All that being said, sometimes you just need an article to refresh your memory or a video to show you how a certain flow works. If that’s the case, you can click the “Support” button on the left-hand menu, which is now present in the bookings dashboard AND the service app.